Audit and Assessment


IICEM offers Audit and Assessment services for organizations on their path to achieving excellence in delivering Customer Experiences. IICEM experts using proprietary Maturity Assessment Matrix can audit your customer experience management systems (definition, design, development, delivery, and control) and provide detailed assessment report along with suggestions for improvement.

We know that organizations are not alike and hence our assessments and suggestions are customized for your organizations specific needs to deliver the most benefit.

We can also train your employees in the process of audit and assessment and provide them the tools so that they can do further audits and assessments them self.

Topics include:

  • Auditing organization's management systems with a sharp focus on customer experience management
  • Assessing organization's current state of customer experience delivery at customer Touchpoints using proprietary assessment techniques
  • Identifying and analyzing appropriate customer satisfaction and loyalty data, drawing conclusions, and making recommendations for improvement


This service is ideal for organizations needing expert assessment and guidance relating to their customer experience management systems.

Call us for special pricing

Audit will be conducted at client's site. Contact us for more information.

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