IICEM.org | Welcome to The Institute of Integrated Customer Experience Management

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IICEM training is beneficial to both product and service organizations. The training helps organizations include all their employees in their mission of delivering superior and seamless customer care.

Businesses of all sizes and types (B2B and B2C) have benefited from using the structured approach to customer satisfaction and retention. Also, departments within the government who intend to improve their efficiency, effectiveness, and customer satisfaction have benefited from the training.

On-line teams, such as telesales and support contact centers, handle a great portion of the direct customer contact in many companies today. These teams play a fundamental role in the customer experience and are often the best place to start when building a structured customer experience management system in your company. With that in mind, IICEM has developed a curriculum (Call Center Special) tailored for on-line teams.

Sample Industries:
Banking, Consumer Goods, Distribution, Education, Government Services, Health Services, Insurance, Manufacturing, Technology, Telecom, Transportation, Utilities, etc.

Previous Attendees Sample List:
Aflac, Agilent Technologies, Best Buy, BlueCross BlueShield, Coors, Colorado Photonics, Dell, FedEx, GE, Geek Squad, Jay Group, Jeppesen, L3 Communications, Minacs, Siemens, and others